Analyst, Knowledge Management

Build the future with us

Are you driven by knowledge development, process optimization and supporting operational performance? Do you want to contribute to the mission of a company dedicated to ensuring that its clients feel confident and secure about their future?

As a Knowledge Management Analyst, you will play a key role in creating, writing, structuring and disseminating content that supports efficiency, execution quality and the autonomy of our Administration teams.

This position offers a great opportunity to showcase your skills and fully leverage your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Knowledge Management Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

• Writing and updating procedures, process documentation, comparison tables and decision trees in collaboration with subject‑matter experts, supporting operational quality and efficiency.

• Developing training content based on adult‑learning principles: needs analysis, content design, collaboration with e‑learning designers, creation of assessment tools and acting as a training advisor.

• Carrying out document management activities: analyzing internal needs, proposing classification structures, establishing standards, creating SharePoint sites as needed and promoting best practices in document management.

• Planning, organizing and executing projects related to writing, training or document management: project breakdown, effort estimation, scheduling, stakeholder communication, workshop facilitation and performance tracking.

• Collecting, analyzing, simplifying and synthesizing information from multiple sources to propose tailored solutions that deliver real value.

What could accelerate your success in this role

We’re looking for someone who:

• Is recognized for their diplomacy, sound judgment and relationship‑building skills.

• Stands out through strong listening skills, curiosity and the ability to ask the right questions to identify core needs.

• Demonstrates rigor, autonomy and initiative.

• Shows creativity and the ability to design effective tools and solutions tailored to business needs

• Has 2 to 5 years of relevant experience in writing, training, analysis or project management.

• Holds a bachelor’s degree in education, communications, administration or another relevant field.

• Demonstrates strong communication, analysis, synthesis and organizational skills, and enjoys collaborating with multiple stakeholders.

• Is proficient with Microsoft Office tools (Word, Excel, Outlook, PowerPoint, Visio, Teams) and has good knowledge of SharePoint.

• Has knowledge of the insurance and savings sector (an asset).

• Advanced knowledge of English, as the individual will collaborate in writing, training and knowledge sharing with internal English‑speaking partners on a regular basis.

• Advanced knowledge of French, as the role involves daily communication with French‑speaking colleagues.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!