I’M A FINANCIAL SECURITY ADVISOR

New advisors and current advisors

Just a few steps and that’s it

Here’s what you need to know about returning IT equipment (laptops and accessories).

Before returning equipment, it is important to ensure that the data on the computer to be returned is backed up on OneDrive.

Option 1: Return equipment to the agency

  1. Put all the equipment to be returned in the same box and use sufficient packaging to protect the equipment during transport.
  2. Drop the box off at the agency.
  3. The agency will return the box to the head office.
If you are leaving iA, please return your equipment (computer, carrying case, stylus, headphones, recharging cable) to the agency’s administrative staff. The administrative staff will complete an inventory return form.

Option 2: Return equipment by carrier (Purolator)

  1. Put all the equipment to be returned in the same box* and use sufficient packaging to protect the equipment during transport.
  2. Call Purolator at 1-888-744-7123, specifying that it is for a pick-up.

    Get assistance from a Purolator virtual agent.

    or

    Drop off the box at an authorized Purolator shipping location.

*For returning old equipment, the new equipment box already contains the protective material and the carrier’s return slip. *For an end of employment, please refer to the agency.

Questions?

Call us at 1-844-352-5200